FREQUENTLY ASKED QUESTIONS

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Product Information
Ordering AirClimber™ System
Payment Information
Shipping Information
Assembly Information
Warranty and Returns Policy

Q. What is the AirClimber™ made of?
A. Special fiberglass filled resin that is extremely strong and durable and lightweight.

Q. What are the dimensions of the AirClimber™?
A. 19” W by 24” long x 11” high

Q. What is the Minimum Age Limit to use the unit?
A. 12 years old with supervision

Q. What’s included with the AirClimber™ System?
A. The AirClimber™ is just one component of the AirClimber™ System. You’ll also receive:
- Easy Air Express Workout
- 3 Fat burning cardio & AB Workouts combined on one DVD
- Eating Right Meal Plan
- Body Resistance Cord
- Burn & Firm Workout
- Jump Start – 10 Day Rapid Weight Loss Plan.
- Five Function Personal Training Computer (includes battery) to digitally track
number of steps, workout time, steps per minute and calories use
- Training Guide fro step by step instruction with Owners Manual

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Q. How do I order the AirClimber™ System?
A. Ordering AirClimber™ System EASY!
1. Order Online: It’s Safe secure, and easy!
2. Order by phone: 1-973-287-5172

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Q. How does the $14.95 for 30 Day Trial Offer Work?
A. Our risk-free trial offer lets you try the Air Climber System in your home for 30 days with one single payment of $14.95. If you decide to keep the Air Climber System you will be billed 3 monthly payments of $39.99. If you decide to return the Air Climber System you will be refunded in full (excluding shipping upon return).

Q. When does the trial period begin?
A. The 30 day trial period begins when you receive your Air Climber System.

Q. How do I know it’s safe to use my credit card online?
A. All credit card information is secure. When our order form asks you to enter sensitive information (such as a credit card number) that information is protected with the best security and encryption technology in the industry.

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Q. Will I be charged any shipping fees?
A. Standard shipping is $24.99 on all orders unless you purchased your AirClimber in one convenient payment. You are responsible for shipping it back if you decide to return.

Q. How long will it take to receive my AirClimber™ System and how will it ship?
A. Your AirClimber™ System will deliver in approximately 2-3 weeks via DHL Ground. Please supply a valid e-mail address. You will receive an email from DHL with your shipping confirmation and tracking number

Q. How much does the AirClimber™ System weigh in the shipping box?
A. The AirClimber™ System weighs 13 pounds when shipped.

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Q. Do I need to assemble the AirClimber™?
A. No, the AirClimber™ arrives fully assembled and sets up in minutes.

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Q. Is my AirClimber™ System covered by a warranty?
A. Yes, Every AirClimber™ System is covered by a manufactures 60- Day Limited Warranty!

Q. Procedure for Warranty Repairs or Replacement
A. If warranty service is necessary, the original purchaser must pack the product securely
and send it postage paid with a description of the defect, proof of purchase, and a check
or money order for $24.99 to cover return postage and handling to the following address:
Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492

Q. How do I go about returning my AirClimber™ System?
A. If you’re not 100% satisfied- for any reason- contact an AirClimber™ System Customer Service Representative at 1-973-287-5172 for a refund of the full purchase price, less shipping and handling. Consumer responsible for return shipping cost.

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